Canadian geek

What I miss about Christmas in Vancouver

There are so many things about Christmas at home that I miss. As it gets closer to my fourth Christmas outside of Vancouver, I was sad to be missing the eggnog lattes at Starbucks, lights at Van Dusen Gardens and Christmas concerts. But the thing I miss most is the goodwill around this time of year. Amongst all the commercialism of the season, there’s always a big push for charities and thinking beyond what the jolly elf is going to leave under the tree.

I was watching this video today and thinking how sad it is that 27 years later, we haven’t made a dent in the issue of world hunger. Living in a developing nation, it’s even more close to home for me.

I know the past few years have been tough on everyone but let’s not forget that there are millions of people in the world who don’t care about the Greek crisis, Occupy movement or even that one of the world’s strongest dictators has died. They are worried about how to feed their children and elderly. Where to find clean water and a little bit of shelter. How they will simply survive tomorrow.

Every bit counts. Have you done your part?
http://www.redcross.org
http://www.salvationarmy.com
http://www.unicef.org

The Verge

Have you guys heard? There’s a new tech site in town…well, not our town of course. The former Engadget guy launched The Verge this week. Aesthetically, I’m not a fan of the big boxes. It takes up so much room above the fold and really doesn’t prioritize content for me. But I guess that’s really subjective.

Product-wise, this is from the Engadget guy so I was expecting some pretty deep community hooks and was not disappointed on that front. However, they had a pretty horrific signing up process, even using FB connect. Side note, who still uses A)Yahoo! or B)OpenID and where are Twitter or Google logins?

After selecting FB Connect link, I still have to fill fields and fields and fields. And they don’t even tell me WHY I should go through the hassle. Then, I have to stop and wait for a confirmation email, during which time there’s no way browse the site or anything. After finally validating my account, I am told I am fully registered….then let’s me upload a photo. That’s it?!?!

For those die-hard Engadget folks out there who understand what they will eventually get, this is totally worth the hassle. For everyone else, I’m not sure that they will understand the value to jumping through all the hoops just to read some news articles.

Have you started using The Verge? How do you like the content?

Creating a website in 15 seconds

Just read about a new service called pen.io which allows for incredibly quick webpage creation. I certainly do not need yet another publishing platform but it has a tremendous amount of potential for the non-techies in my life (read: sisters). I created the below in under 30 seconds.

moodyrain.pen.io

Once they add a few features, like URL mapping and content syndication, I suspect I would be on here far more often. The publishing is so straight forward that I can see the masses liking this more than something like a Tumblr.

One thing, they should simplify their initial instructions for video embedding: To insert a video place the “:video http://youtube.com/urlofvideogoeshere tag (without quotation marks) There’s clearer ways to handle that, especially if you are talking to the tech-challenged.

Create your own here: pen.io

Side note: I’m not sure about this product name/URL. It’s one letter away from a very embarrassing typo I almost made.

Chime.in

So, anyone using Chime.in yet?

I have’t spent enough time with it yet but I do really like the easy content curation as a consumer. Note that I didn’t say content consumption, because that’s almost as bad as Google+ with no ability to collapse posts. From what I see, almost everything else though fails in comparison to the other big hitters out there. I’m already having a hard enough time updating my Twitter, Google+ and FB channels, never mind this particular blog.

Their monetization model is interesting however, without a lot of consumer traction I’m not sure why businesses will put a lot of effort into this.

I’ll keep an eye on it anyway and see.

Power of the dark side

Internet Trends 2011

I’m a huge fan of Mary Meeker.  One smart lady.  Below is her presentation from the Web 2.0 event happening now in SFO.

When targeted online advertising goes wrong

Just saw this on the home page of LinkedIn.  Been there. Done that.  Even got a couple of their t-shirts I’m sure.

Online Marketing: Ask the right questions first

There’s no question that online has to be an integral part of any marketing campaign in North America but there seems to be many challenges I’ve seen with this medium in VN specifically.  Perhaps I’m wrong and someone here can correct me but below are the two big issues I see that need to be resolved prior to going ahead with online marketing in any campaign.  One caveat on the below, when I talk about “online marketing”, I do not mean online advertising, which frankly is little more than translating your offline campaign to a banner or landing page.

1. Is there executive buy in? And I don’t mean that execs are telling you to do this simply because everyone is talking about it.  Metrics from an online campaign are vastly different than that from a traditional impression and CPM’s can be high at first (but this will rapidly balance itself out if you are doing it right) and your engagement metrics are going to be different, and arguably, more valuable than your impressions. Without proper metrics & iteration you are leaving a lot of value on the table.  Besides, “impressions” are soooo passe. So even if your boss is telling you to do an online campaign, make sure they are clear on what success looks like.

I remember my early days at EA when we were getting a tremendous amount of pressure to get people to go to our fairly lame EPK websites and Digg things but only get $1k to run a global campaign.  Because shouldn’t a website cost only $500?  Um, yeah, if you build a one-pager in someone’s basement and do a Hail Mary if you get more than 3 concurrent users.  Then, once something is Digg’ed (Dugged?), there’s no money to do any follow up so it was a thousand bucks we pretty much threw away.  Or at least the $500 we didn’t spend on building the lame website.  See?  Education is key.

2. Do you have people who actually know online marketing?  I can not count the times I’ve had conversations with “experts” who can’t go beyond banner ads, SEO or a Facebook brand page.  Yes, they all technically count but this is the tip of the iceberg.  Online channels allow for a very unique opportunity to engage your community and without leveraging that, you may be better off sticking with what you are actually good at and know you can deliver on.  Getting your ass fired for a piss poor campaign certainly isn’t going to help anyone.

So, leave your ad banners and PPC campaign with the media buyers, that’s the boring numbers stuff they are good at.  Instead, start looking for people who understand the digital space.  In the absence of a lot of trained talent, a good place to start is someone who has a real passion for it and truly lives and breaths it everyday.  One of my interview questions is, “what apps do you have on your phone” followed by “what websites do you go to every day”.  Usually easy to call bullshit if the candidate can only give you “Facebook”.  When I used to get digital agency pitches at EA, and this happened almost daily, the first thing I did was ask for their Twitter handle.  You’d be amazed at how many of these self-proclaimed social media companies didn’t even use Twitter for themselves.

Here’s another free tip: get rid of anyone who tells you that social media is only about conversation and not for marketing.  That person is an idiot.  I am assuming of course that you are running a business and not spending needless time and money on creating a brand for the sheer hell of it.  Yes, you don’t want to do a lot of hard selling on Twitter but pul-lease…you are still investing in something to impact the bottom line, right?  Sure, social media requires a softer touch but that doesn’t mean that you don’t make any contact.

If all else fails and your current online partner/employee/vendor still only pitches PPC and ad banners, send them to me and I’ll slap them around a bit for you.

Vietnam’s Digital (R)evolution

There are a myriad of reasons I decided to move to Vietnam last year, most of which stem from a resigned “been there, done that” attitude towards my admittedly cool job at Electronic Arts.  One day I may bore you with more details about helping to build an online marketing and community team for one of the largest gaming companies in the world but for now, let’s just say the thrill was over and I was eagerly facing the challenge of returning to the motherland.

Everyone talks about Vietnam being an emerging market and as I dug into the technology landscape here I could see that it was on the brink of a major transition.  And with change comes opportunity. While the job I was offered was amazing and the product very cool, my primary motivation for moving here is that I wanted the chance to witness first hand how a country like Vietnam would embrace the digital revolution. Here was this country full of bored, young people where Internet access was almost free and everyone had at least one cell phone, though there were far less computers in each household like in the west.  There is no question that the digital age was coming, but it was how this would play out that was the most interesting to me.

Over the past 12 years I was lucky enough participate in some pretty significant game changers in the online space.  I was working in digital marketing before Facebook was a twinkle in the Winklevoss’….er, Zuckerberg’s eye or Twitter became a household name.  I remember the early days of trying to figure out what the hell a “Like” button was and how we could drive more people to mark things as “del.icio.us”.  At the risk of dating myself even further, I remember when the word “blog” first started surfacing to the amazement and amusement of most marketers.

One of my first experiences with Vietnam’s version of “online marketing” happened a week after I arrived. Still fresh off the boat, I attended BarCamp since our company had sponsored it.  For those of you not familiar with BarCamp, it’s a one-day conference of user-generated presentations.  Meaning, anyone is able to present whatever he or she wished.  There were some really great, if highly technical presentations, along with a few that were little better than sales pitches.  In the afternoon, there was a session around digital marketing, which I decided to attend.

This was one of the more crowded sessions I had seen all day.  Clearly there was an interest and appetite on this topic.  I sat in the room in growing horror as a girl with four years of “experience” in online marketing went on for 30 minutes about why online marketing was a waste of time and money, how it couldn’t be measured and why social media and community development were a hoax. Once I couldn’t stand it any longer, I decided to address the easiest (and most asinine) of her statements – that online marketing couldn’t be measured.  Of all marketing mediums, online is probably the easiest to measure. There are countless tools to help a marketer determine exactly where and how their audience is finding, consuming and interacting with their content and yet here was a girl claiming that it was easier to measure direct sales & ROI from the impressions on a TV commercial than a click through on an online campaign.  Gross stupidity or lack of proper training in the space?

Over my past ten months here, a common complaint I’ve heard from both locals and expats is the lack of training available in Vietnam around the digital space.  I can’t argue since the majority of my online marketing conversations here have centered around either banner ads or SEO.  I constantly have flashbacks to the 50 page social, community & online marketing presentations I used to have to create at EA without one mention of SEO or ad banners, since that was handled by our advertising team.

So I decided to do my small part to contribute to the knowledge transfer.  Don’t worry though; I have no intention of writing tutorials around online marketing or product development.  Besides the fact that I’m not a teacher, it would also bore me more to write it than it would be for you to read it.  Instead, I’m largely going to be writing about whatever random techie thing that catches my fancy.  And since I do have a day job, it will be more than likely that I’ll be writing bits of random things and why I think they are cool…or not.

Things that were catching my fancy earlier this year – Lady Gaga’s Born this Way digital launch and LinkedIn’s IPO.  The first because, regardless of how you may feel about her music, you have to agree that this woman pushes boundaries like no one since Madonna was desperately seeking someone named Susan. Incorporating a wide range of partnerships with everything from Farmville to Words with Friends, this launch will one day be used in universities to teach students the power of a truly integrated online campaign.

As for Linkedin, this story deserves it’s own full article.  What’s really exciting about it though is that it’s acting as a harbinger of things to come.  With Facebook, Zynga and Twitter all looking to going public within the next year, the Silicon Valley is all abuzz and I for one cannot wait to see what’s next.

At times feels like we’re too far removed from all the hoopla in the US which makes it all the more important to find a network here in Vietnam who is also following the tech industry.  I’ll be giving you my opinion but I recognize that I’m only one voice amongst many. So here’s my call for techie geeks in Vietnam to unite.  Speak up! Let me know what you think about anything geeky. It’s such a dynamic space so lots of topics to choose from. Here are a few off the top of my head:

  • How is iOS 5 still not as good as Android?
  • Do you think GroupOn will ever IPO?
  • What’s next for Bartz now that she’s shed the Yahoo! dead weight?
  • Will George RR Martin take another 6 years to release his next book?